Privacy Policy

Introduction

Rv Creations ("we," "us," or "our"), based in Ragama, Sri Lanka, values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your data when you visit our website or make a purchase.

Information We Collect

We collect the following personal information to process your orders and provide a personalized experience:

• Personal Data: Name, phone number, and delivery address.
• Order Data: Images, names, and text provided for personalization of art products.
• Profile Data: We store your contact details in your secure user profile for future order facilitation and promotional communications.

Payment Security

We do not store your credit card or sensitive payment details on our servers. All online payments are handled by PayHere, a trusted third-party payment gateway. PayHere uses industry-standard encryption and security measures to protect your financial information during transactions.

How We Use Your Data

We use your information strictly for the following purposes:

• Order Fulfillment: To create your custom art and manage deliveries via third-party courier services.
• Customer Support: To communicate regarding order status, questions, or issues.
• Marketing: With your consent, we may use your contact details to send information about new products or promotions.

Information Sharing

We do not sell or rent your personal data to third parties. We share your information only with:

• Delivery Services: Necessary contact and address details for delivery purposes.
• Payment Processors: To facilitate secure payment transactions.
• Third-Party Retailers: For specialized manufacturing (e.g., color prints, stickers), external retailers may process your images. Please note that we are not responsible for the independent privacy practices of these third-party retailers.

Data Retention & Sensitive Materials

All customization assets (images and text) are deleted from our end 2–3 weeks after the product has been dispatched. Customers are advised not to send highly sensitive materials for this type of work, as certain production steps may involve third-party retailers.

Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies in your browser settings, though this may limit site functionality.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Rv Creations

Ragama, Sri Lanka

Email: info@rvcreations.xyz